Microsoft has initiated a voluntary recall for AC power cords sold with all Microsoft Surface Pro and Surface Pro 2 devices, as well as any Microsoft Surface Pro 3 purchased prior to March 15, 2015. This is being done in cooperation with various government regulatory agencies.
If these cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.
If you have one of these Microsoft Surface Pro AC power cords, you should stop using it and obtain a free replacement at their web site. You should dispose of or recycle your recalled AC cord in accordance with local requirements. For proper cord care instructions, visit the Surface support page.
It should be noted that Microsoft Surface devices and other accessories are not affected. Only the specified AC power cords are subject to this recall, including those provided with power supply units purchased separately before March 15, 2015.
*AC power cords connect the power supply unit to a wall outlet and are removable from the power supply unit. If your existing Microsoft Surface Pro AC power cord looks identical to the one pictured, it is subject to this recall.
May 15, 2019 in Blog, Useful Tips
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