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Technical certifications added in Q4 2012: Shawn Edie, ITIL Foundation Certification (IT service delivery); Jorge Barrantes, Microsoft Certified IT Professional  Windows Server Network Infrastructure, Configuring and Active Directory, Configuring;  Reno Olivero, Microsoft Certified IT Professional, Windows 7 Configuration; and Leathel Grody, who passed CompTIA Security+, Network+, and A+ exams.  Congratulations to all!