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Break/Fix vs Proactive IT Models: Which is Better for Your Business?

by Jenni December 28, 2022 in Blog Copy Link

When it comes to managing IT for your business, weighing your options ultimately benefits you in the end. And with so many options to choose from, it can be difficult to decide which IT service is best. One of the core decisions you need to make is between a break/fix model and proactive managed IT services.

Cyberattacks have been occurring every 39 seconds on average. When a breach occurs, you don’t want to be stuck clueless about which service will help. Therefore, it’s important to understand the differences between break/fix and IT services well in advance.

The Firefighting Approach — Break/Fix Services

The break/fix approach is labeled as the “firefighting” approach because it generally involves an IT technician responding to problems after they’ve occurred. This reactive style is seemingly less expensive at first but can become costly in the long run. Issues can arise quickly and often without warning. In addition, because break/fix services are reactionary, it’s difficult to predict when a problem will arise, and how much it may cost to fix.

Benefits of Break/Fix IT
  • Lower initial costs
  • Easy to source
  • Immediate response

The Proactive Approach — Proactive Managed IT Services

Unlike the break/fix approach, managed IT services provide proactive services that focus on prevention rather than firefighting. This model provides IT services as part of an ongoing contract. This can include:

  • Regular maintenance and monitoring
  • Software updates
  • Data protection and cybersecurity
  • Backup solutions
  • Desktop support
  • Helpdesk services  

These IT services come with predictable and consistent costs, which makes budgeting easier for businesses. This model is also more reliable as managed IT providers use pre-emptive measures to identify potential issues before they occur, leading to fewer outages and greater peace of mind.

Proactive IT is Safer for Your Business

When it comes to professional IT services, the proactive approach is much safer for businesses. This is because managed IT providers can anticipate and prevent issues from happening in the first place, resulting in less downtime and improved security. In addition, IT service providers are able to respond quickly when a problem does arise and resolve it as soon as possible.

Predictability is a major benefit of managed IT services whether it be data protection or consistent costs. After the chaos of the last few years, predictability can feel like a breath of fresh air for your organization.

Trust Safety Net for Proactive Managed IT Services

At Safety Net, we’re experts in managed IT services. Our managed service offerings include a range of proactive solutions to meet your business’s needs – from managed desktops and networks to managed cloud services.

We understand that your business needs reliable IT support and we strive to offer just that. Safety Net has the right kind of IT services to fit your organization. Our managed IT services come with consistent and reliable results that you can count on. 

Contact us today to learn more about our IT services and find out which is best for you!

Jenni

Executive Assistant & Communications Specialist

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