Computer Networking, Live and In Person
Sometimes you just want somebody right there, in the flesh. That’s your Safety Net Proactive Network Administrator, or PNA. Under Your Net managed service, the PNA’s role on the team is to carry out the tasks and projects that keep the network safe, secure, and humming along reliably. They do their work on-site at your place of business, completely dedicated to you for however many days per month are allotted to meet the business’ needs (usually one or two).
"Wait, instead of hiring a full-time network administrator in my business, we only need one once a month? How can that work?"
That’s right. When things are set up and configured correctly, and there is a dedicated support team available to handle the questions and situations that come up day to day, actual network administration can be knocked out in as little as one day per month, depending on the size and complexity of your IT environment. Our PNA group has this down to a science.
A typical Proactive Network Administration Day:
- Arrive and meet with business point of contact to review the agenda for the day. Say hello to some of the business’ staff and check in on how things are going for them. (Relationships matter!) Answer a question for a couple of them about calendar sharing permissions. Check in with the CFO on how her new laptop is working for her.
- Work on an issue the support team sent over that wasn’t urgent, but needed further digging in to complete. Review ticket histories and analyze root cause. Call the software vendor and work with them to apply a fix and test. Email affected client staff and support colleagues to update them.
- Special projects: install a new temperature probe on the APC battery backup to restore temperature monitoring for the server room.
- Update network diagram in Microsoft Visio to reflect new wireless access points. Note their specific location, and photograph that location for site documentation.
- Complete Technical Health Assessment review of open firewall ports and two other technical standards line items to prepare for client’s upcoming audit.
Those are just some examples of what Proactive Network Administration delivers. These experienced computer networking professionals become the “go-to” guys and gals, both for clients and our internal staff, because of their knowledge of clients’ business operations and IT systems. Bonus: they’re incredibly nice people!