Proactive Technical Alignment

Computer Networking, Live and In Person

Sometimes you just want somebody right there, in the flesh. That’s your Safety Net Technical Alignment Manager, or TAM. Under Your Net managed service, the TAM’s role on the team is to carry out the tasks and projects that keep the network safe, secure, and humming along reliably. They do their work remotely and, as needed, on-site at your place of business.  Your TAM sets aside time that is completely dedicated to you to meet the business’ needs.

"Wait, instead of hiring a full-time network administrator in my business, we only need one part-time? How can that work?"

That’s right. When things are set up and configured correctly, and there is a dedicated support team available to handle the questions and situations that come up day to day, actual network administration can be knocked out in several hours a month, depending on the size and complexity of your IT environment. Our TAM group has this down to a science.

A typical Day in the Life of a Technical Alignment Manager:

  • When an on-site visit is warranted, they’ll arrive and meet with business point of contact to review the agenda for the day. Say hello to some of the business’ staff and check in on how things are going for them. (Relationships matter!) Answer a question for a couple of them about calendar sharing permissions. Check in with the CFO on how her new laptop is working for her.
  • Whether on-site or during dedicated remote work, they’ll review and resolve an issue the support team sent over that wasn’t urgent, but needed further digging in to complete. Review ticket histories and analyze root cause. Call the software vendor and work with them to apply a fix and test. Email affected client staff and support colleagues to update them.
  • Special projects: install a new temperature probe on the APC battery backup to restore temperature monitoring for the server room.
  • As networks are updated and hardware changes, they will update network diagrams in Microsoft Visio to reflect those changes, notingtheir specific location.  When on-site, they’ll photograph that location for site documentation.
  • Complete Technical Health Assessment review of open firewall ports and two other technical standards line items to prepare for client’s upcoming audit.

Those are just some examples of what Technical Alignment Management delivers. These experienced computer networking professionals become the “go-to” guys and gals, both for clients and our internal staff, because of their knowledge of clients’ business operations and IT systems. Bonus: they’re incredibly nice people!