Director of Quality and Support
Once in a while you come across someone that has the crazy ability to train porcupines to juggle beach balls. You know, those people with a natural gift of teaching in a way that fits the student. Well, that describes Karrie Grant. We’re glad she is though, because as Director of Quality and Strategic Projects at Safety Net, Karrie is responsible for continuous improvement throughout Safety Net’s operations. She works hand-in-hand with our staff members to help develop well-defined processes and thorough documentation to ensure excellent service for our clients. Karrie really enjoys finding areas to improve and driving these initiatives. Her continuous improvement skills also come in handy for special client projects and advanced problem-solving of escalated support requests.
Karrie attended Baker College and holds a Bachelors of Business Administration in Accounting. She is Microsoft certified in Dynamics RMS and Dynamics POS. Before joining Safety Net, Karrie served in the Air Force and did a year of service in AmeriCorps VISTA, where she helped set up mentoring programs at two local schools. So you see, training is in her blood.
And we’re not saying the porcupine analogy is true, but we found a couple beach balls scattered around the Safety Net building and we’re currently checking the surveillance video for clues.