Careers
Our philosophy is that you are better at doing the things you enjoy. At Safety Net, our goal is that employees love working here and are motivated to do an outstanding job for our clients. To that end, we try to create a dynamic (even fun!) work environment where all staff members have the opportunity to master their craft and contribute in a meaningful way. Our people must have a thirst for learning, a positive attitude, and a strong work ethic... the team won't have it any other way. If you enjoy a pretty close-knit group of coworkers, that's even better, because staff members say Safety Net is like a family. Maybe that's why they tend to stick around much longer than is typical in the industry. If this sounds like a good fit for you, see below for the latest opportunities to join our team. If there isn't a position posted that fits your skills, but you're itching to get in touch, we're always accepting resumes.
Network Administrator, Second Shift - Traverse City, MI
This full-time position is responsible for providing escalation and server support to Safety Net clients. Successful candidate will work as part of Safety Net’s Support Services Team. Work tasks range from network administration, infrastructure management and troubleshooting to advanced desktop support. Working hours will be 3:00 p.m. Monday-Friday until midnight; some flexibility in hours is possible. Shift premium applies.
Key Tasks and Responsibilities
NETWORK ADMINISTRATION
- Server and network maintenance
- Create and modify permissions
- Maintain backup technologies
- Maintain virus protection systems
NETWORK TROUBLESHOOTING
- Trace down issues in routers and switches
- Correct Windows Server issues
- Troubleshoot wireless connections
- Advanced desktop support
SUPPORT QUEUE
- Accept escalated support requests from the Level I support group
- Remote and in-person client support
- Clearly communicate status on cases in progress
- Exceed SLA guarantees to Safety Net clients
- Clearly document all tasks
- Maintain high customer satisfaction rating
Required Qualifications
Strong interpersonal skills, including a professional and pleasant telephone demeanor
- Demonstrable written communication skills. Must be able to spell and use correct grammar and punctuation
- Customer service experience preferred, resolving problems and maintaining calm and empathy for their situation
- Minimum three years relevant experience working in a similar role
- Two-year degree or higher, with a minimum cumulative GPA of 3.0
- Valid driver’s license
- Current MCP certification with competency in Microsoft desktop Operating System software certification or commitment to completion within the first three months of employment
- CompTIA certifications are a plus
- Firm understanding of networking principles:
- Client Server networking
- TCP/IP: Routing, DNS, WINS, DHCP, the Internet
- Switching
- Knowledge of CAT5 wiring
- Knowledge of wireless security and wireless client configuration
- Knowledge of Active Directory
- Ability to describe in basic user account administration
- Uunderstanding of network firewalling/security technology
- Firm knowledge of server maintenance tasks:
- Backup software monitoring and troubleshooting
- Disk defragmentation
- Event log review
- Hardware monitoring tool review
- Corporate anti-virus software experience
- Malware removal experience
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Firm understanding of desktop hardware
- Ability to diagnose hardware problems
- Familiarity with desktop hardware diagnostic tools
- Understanding of RAID
- Ability to follow complex detailed instructions to accomplish more complex tasks
On-the-job training provided. Salary is commensurate with experience. Position is eligible for medical, prescription, basic dental and optical benefits with Blue Cross Blue Shield, disability and basic life insurance, a retirement plan with matching contributions following one year of service, Paid Time Off (PTO), in addition to 6-7 scheduled company holidays.
To apply, send resume and letter which details your qualifications (based on the list above) to the attention of Shawn Edie at careers@safetynet-inc.com. Please include Network Administrator-Second Shift in the subject line.
Support Services Specialist (Network Support Technician) - Brighton, MI
This full-time position is responsible for providing first level support to Safety Net clients. Successful candidate will work as part of Safety Net’s Support Services Team. Work tasks range from desktop support to routine network administration and troubleshooting.
Key Tasks and Responsibilities
SUPPORT QUEUE
- Accept support requests from the Level I support queue
- Remote client support
- Clearly communicate status on cases in progress
- Exceed SLA guarantees to Safety Net clients
- Clearly document all tasks
- Maintain high customer satisfaction rating
NETWORK ADMINISTRATION
- Modify permissions
- Create and modify security groups
- Maintain virus protection systems
Required Qualifications
Strong interpersonal skills, including a professional and pleasant telephone demeanor
- Demonstrable written communication skills. Must be able to spell and use correct grammar and punctuation
- Customer service experience preferred, resolving problems and maintaining calm and empathy for their situation
- Minimum one years relevant experience working in a similar role
- Two-year degree or higher, with a minimum GPA of 3.0
- Valid driver’s license
- Current MCP certification with competency in Microsoft desktop Operating System software certification or commitment to completion within the first three months of employment
- CompTIA certifications are a plus
- Basic understanding of networking principles:
- Client Server networking
- TCP/IP: Routing, DNS, WINS, DHCP, the Internet
- Switching
- Basic knowledge of CAT5 wiring
- Basic knowledge of wireless security and wireless client configuration
- Entry-level knowledge of Active Directory
- Ability to describe in basic user account administration
- Basic understanding of network firewalling/security technology
- General knowledge of server maintenance tasks:
- Backup software monitoring and troubleshooting
- Disk defragmentation
- Event log review
- Hardware monitoring tool review
- Corporate antivirus software experience. Symantec Endpoint Protection preferred
- Spyware removal experience
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Firm understanding of desktop hardware
- Ability to diagnose hardware problems
- Familiarity with desktop hardware diagnostic tools
- Understanding of RAID
- Ability to follow complex detailed instructions to accomplish more complex tasks
On-the-job training provided. Salary is commensurate with experience. Position is eligible for medical, prescription, basic dental and optical benefits with Blue Cross Blue Shield, disability and basic life insurance, a retirement plan with matching contributions following one year of service, Paid Time Off (PTO), in addition to 6-7 scheduled company holidays.
To apply, send resume and letter which details your qualifications (based on the list above) to the attention of Shawn Edie at careers@safetynet-inc.com. Please include Support Services Specialist in the subject line.
Software Developer I
This position is responsible for developing and supporting software solutions, both internal and client-facing.
Critical Success Factors
- A thirst for knowledge and interest in gaining new skills
- An abiding commitment to quality code (even when it’s more work)
- Ability to use available resources to work through an issue
- Ability to utilize deductive reasoning to identify and resolve issues
Key Tasks and Responsibilities
DEVELOPMENT
- Develop rich Internet applications using Silverlight and/or HTML5
- Develop and maintain reporting solutions for clients
- Learn and support internally developed solutions
TEAM COLLABORATION
- Work collaboratively in a Scrum team with other developers
- Complete development tasks in a timely manner and meet client deadlines
- Submit all code to version control system
CONTINUOUS SKILLS DEVELOPMENT
- Continuous self-study of standard software development practices currently used by Safety Net, including, but not limited to:
- N-Tier Software Development
- Test-Driven Development (TDD)
- Design Patterns
Required Qualifications
- Experience developing software using the Microsoft .NET Framework
- Experience developing web based applications
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Demonstrable communication skills
- Evidence of past written communication
- Demonstrated ability to work within a team
- Established methodology for personal time management
- Minimum two-year college degree
- Professional, friendly demeanor
- Valid driver’s license
Salary is commensurate with experience. Position is eligible for Blue Cross Blue Shield medical coverage, disability and basic life insurance, a 401(k)-like Simple IRA retirement plan with matching contributions following one year of service, and paid vacation, in addition to 6-7 scheduled company holidays.
To learn more about Safety Net and company culture, visit www.safetynet-inc.com. To be considered for this position, please send cover letter and résumé in Word or PDF format to the attention of Beth Holmes-Bozung, careers@safetynet-inc.com.
Software Developer II
This position is responsible for developing and supporting software solutions, both internal and client-facing.
Critical Success Factors
- A thirst for knowledge and interest in gaining new skills
- An abiding commitment to quality code (even when it’s more work)
- Ability to use available resources to work through an issue
- Ability to utilize deductive reasoning to identify and resolve issues
Key Tasks and Responsibilities
DEVELOPMENT
- Develop rich Internet applications using Silverlight and/or HTML5
- Develop and maintain reporting solutions for Safety Net clients
- Learn and support internally developed solutions
TEAM COLLABORATION
- Work collectively with other developers on large development projects
- Complete development tasks in a timely manner and meet client deadlines
- Submit all code to version control system
CONTINUOUS SKILLS DEVELOPMENT
- Continuous self-study of standard software development practices currently used by Safety Net, including, but not limited to:
- N-Tier Software Development
- Test-Driven Development (TDD)
- Design Patterns
Required Qualifications
- Minimum two years active development with Microsoft .NET Framework, specifically C#
- Experience developing software using the Microsoft Visual Studio IDE
- Experience developing ASP.NET solutions
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Demonstrable communication skills
- Evidence of past written communication
- Demonstrated ability to work within a team
- Established methodology for personal time management
- Minimum two-year college degree
- Professional, friendly demeanor
- Valid driver’s license
Preferred (but not required) Qualifications
- Experience developing solutions using ASP.NET MVC
Salary is commensurate with experience. Position is eligible for Blue Cross Blue Shield medical coverage, disability and basic life insurance, a 401(k)-like Simple IRA retirement plan with matching contributions following one year of service, and paid vacation, in addition to 6-7 scheduled company holidays.
To learn more about Safety Net and company culture, visit www.safetynet-inc.com. To be considered for this position, please send cover letter and résumé in Word or PDF format to the attention of Beth Holmes-Bozung, careers@safetynet-inc.com.
Software Developer III
This position is responsible for developing and supporting software solutions, both internal and client-facing.
Critical Success Factors
- A thirst for knowledge and interest in gaining new skills
- An abiding commitment to quality code (even when it’s more work)
- Ability to use available resources to work through an issue
- Ability to utilize deductive reasoning to identify and resolve issues
Key Tasks and Responsibilities
DEVELOPMENT
- Develop reporting solutions using Microsoft SQL Server Reporting Services
- Develop and maintain reporting solutions for Network and Software Solutions clients
- Learn and support internally developed solutions
TEAM COLLABORATION
- Work collaboratively in a Scrum team with other developers
- Complete development tasks in a timely manner and meet client deadlines
- Submit all code to version control system
- Enter all development activities into CRM system
CONTINUOUS SKILLS DEVELOPMENT
- Continuous self-study of standard software development practices currently used by Safety Net, including, but not limited to:
- N-Tier Software Development
- Test-Driven Development (TDD)
- Object Relational Mappers (i.e. NHibernate, Linq-to-SQL)
- Design Patterns
- Separation of Concerns (SoC)
- Inversion of Control (IoC), a.k.a. Dependency Injection
Required Qualifications
- Minimum five years active development with Microsoft .NET Framework, specifically C#
- Experience developing software using the Microsoft Visual Studio IDE
- Experience developing ASP.NET solutions
- Experience designing and implementing relational databases
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Demonstrable communication skills
- Evidence of past written communication
- Demonstrated ability to work within a team
- Established methodology for personal time management
- Minimum two-year college degree
- Certified ScrumMaster
- Professional, friendly demeanor
- Valid driver’s license
Preferred (but not required) Qualifications
- Experience developing solutions using ASP.NET MVC
- Experience developing XML Web Services
- Experience with Business Intelligence solution design and implementation
- Experience with the following Microsoft SQL Server features:
- SQL Server Reporting Services
- SQL Server Service Broker
Salary is commensurate with experience. Position is eligible for Blue Cross Blue Shield medical coverage, disability and basic life insurance, a 401(k)-like Simple IRA retirement plan with matching contributions following one year of service, and paid vacation, in addition to 6-7 scheduled company holidays.
To learn more about Safety Net and company culture, visit www.safetynet-inc.com. To be considered for this position, please send cover letter and résumé in Word or PDF format to the attention of Beth Holmes-Bozung, careers@safetynet-inc.com.
Software Development Intern
Successful candidate will work alongside an experienced .NET software architect and DBA and can expect to be learning or creating N-Tier Applications, Design Patterns, ASP.NET MVC 2+, Object Relational Mapper (Linq to SQL or NHibernate), SQL Server and database normalization.
Critical Success Factors
- A thirst for knowledge and interest in gaining new skills
- An abiding commitment to quality code (even when it's more work)
- Ability to use available resources to work through an issue
Key Tasks and Responsibilities
DEVELOPMENT
- Learn and support internally developed WPF applications
- Develop rich Internet applications using HTML5
- Maintain reporting solutions for clients
TEAM COLLABORATION
- Work collaboratively in a Scrum team
- Complete development tasks in a timely manner and meet client deadlines
- Submit all code to version control system
Required qualifications
Strong interpersonal skills, including a professional and pleasant telephone demeanor
- Experience developing software using C#
- Troubleshooting fundamentals
- Ability to break problems down and use a logical process of elimination
- Demonstrable communication skills
- Demonstrated ability to work within a team
- Minimum two-year college degree, or enrolled in a program of study
- Professional, friendly demeanor
Wage is commensurate with experience.
To learn more about Safety Net and company culture, visit www.safetynet-inc.com. To be considered for this position, please send cover letter and résumé in Word or PDF format to the attention of Derek Smith, careers@safetynet-inc.com.
Marketing and Communications Intern
Successful candidate will work alongside an experienced marketing and communications manager and can expect to be involved in and learning event management skills, CRM/database management, social media campaigns and more.
Critical Success Factors
- Very strong spoken and written communication skills
- An abiding commitment to quality (even when it’s more work)
- Ability to use available resources to find answers
Key Tasks and Responsibilities
MARKETING CAMPAIGN SUPPORT
- Web research for supporting content for blogs and social media
- Media outreach
- Assist with event and tradeshow coordination
SALES TEAM SUPPORT
- Research and update contact records in CRM software
- Prepare mailings and shipments to clients and prospects
OTHER
- If proven capable, may be writing and editing copy, creating presentations, and/or handling SEO/SEM
- Special projects as assigned by management
Required qualifications
- Professional, friendly demeanor
- Previous work experience of some kind, with references
- Demonstrated ability to work within a team
- Valid driver’s license
- Minimum two-year college degree, or currently enrolled in a program of study
- Marketing, general business, or communications preferred
- Minimum cumulative GPA of 3.0
Wage is commensurate with experience. Position will run 10-15 hours per week for at least 6 weeks. If additional time is needed for college credit, it is available, but may be unpaid. Other benefits include assistance with résumé and portfolio preparation, networking opportunity with a long list of clients, and consideration for future permanent placements.
To learn more about Safety Net and company culture, visit www.safetynet-inc.com. To be considered for this position, please send cover letter and résumé in Word or PDF format to the attention of Shannon Wilcox, swilcox@safetynet-inc.com.
Support Services Intern - Traverse City, MI
Safety Net is seeking applicants for two internships starting in the summer of 2013. All internships are paid positions of at least eight weeks duration with flexible hours. Safety Net is growing, and successful interns will be considered for full-time hires. Full-time Safety Net staff members receive competitive wages, performance bonuses, benefits, and paid training. Interns have access to the latest technology, a highly skilled team of technicians and engineers, and are exposed to dozens of unique client environments for a rich learning experience.
Key Tasks and Responsibilities
LAB SERVICES
- Use diagnostic tools and processes
- Physically install, repair, and maintain hardware
- Install hardware and software
- Follow existing checklists for common processes
- Physically receive and stage equipment for projects
SUPPORT QUEUE
- Work with customers on support requests handed out from Support Services Manager
- Utilize and log activities in tracking system
- Clearly communicate status on tickets in progress
- Clearly document all service activity
PROJECT ASSISTANCE
- Assist deployment team with installations
- Special projects as assigned by management
Required Qualifications
- Student or recent graduate of an Information Technology degree program (Networking/Infrastructure/Security; Computer Science/Software Engineering also considered)
- Strong interpersonal skills, including a professional and pleasant telephone demeanor
- Demonstrable written communication skills. Must be able to spell and use correct grammar and punctuation
- Customer service experience preferred, resolving problems and maintaining calm and empathy for their situation
- Minimum one year (or equivalent part-time) work experience of some kind, with references
- Ability to lift 30 pounds
- Valid driver’s license
On-the-job training provided. Wage is commensurate with experience. To apply, send resume and letter which details your qualifications (based on the list above) to the attention of Shawn Edie at careers@safetynet-inc.com. Please include Support Services Intern in the subject line.
